Clinical Lead
Permanent Full-time (37.5 hours per week)
Wellington
About the role – Kōrero mō te tūranga
We are seeking a dedicated and experienced Clinical Lead to provide professional leadership to our clinical RTR staff. In this role, you will be responsible for:
- Clinical oversight and governance for the service (high quality clinical intervention and processes informed by best practice)
- Coordination of clinical service delivery (from referral to discharge processes)
- Staff supervision and coaching
- Delivering training and professional development to other service providers working with refugee clients or patients.
Additionally, the Clinical Lead will manage a small caseload of clients, ensuring high-quality care and support. This is an excellent opportunity for a compassionate leader to make a meaningful impact within a dynamic, refugee-focused environment.
In this role you will:
- Manage a small client caseload, including screening, assessments, advocacy, support, counselling, and therapy.
- Provide clinical leadership and professional monitoring, offering feedback and guidance to clinical staff.
- Facilitate clinical staff meetings and group supervision of casework.
- Advise the Manager Migrant Wellbeing on recruitment, induction, performance reviews, and staff training and development needs.
- Ensure clinical staff adhere to professional guidelines and address safety or ethical concerns impacting staff or performance.
- Oversee caseloads, triage processes, and client referrals, ensuring timely allocation and managing waitlists to minimize delays.
- Liaise with other service providers, represent RTR in network meetings, and handle requests for presentations.
Who are we looking for? – Mā wai te mahi nei?
To be successful you will have:
- Hold a qualification in a relevant field such as clinical psychology, psychotherapy and/or counselling, along with membership of a professional organisation or registration board in a relevant field
- A minimum of 5 years relevant work experience, including professional leadership of mental health teams
- A Sound understanding of the refugee experience
- Strong understanding of therapeutic models for addressing trauma, grief, and loss, with expertise in mental health disorders such as PTSD, depression, and somatisation.
- Experience in delivering services to diverse cultural groups, with a focus on working cross-culturally and building rapport with clients from different ethnic backgrounds.
- Proven ability to engage with networks, government, and non-government agencies, providing advocacy and ensuring effective service delivery.
- Excellent communication, IT, and time management skills, with experience in training, presentations, and working with interpreters.
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 05/06/2026.
If you wish to discuss this opportunity or for further information, please contact Ben Meates at Ben.Meates@redcross.org.nz.
Note: We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
