Retail In-store Experience and Product Sourcing Lead
Permanent, Full-time (37.5 hours per week)
Flexible location: Auckland, Wellington or Christchurch
About the role – Kōrero mō te tūranga
Reporting directly to the Director Retail, the newly created role of Retail In-store Experience and Product Sourcing Lead will focus on delivering an exceptional and consistent customer experience across our national retail portfolio, positioning our brand as a leader in service excellence. A key objective of this role is to increase shop revenue by securing higher-value donations, ensuring accurate record-keeping and appropriate recognition for donors. In addition, you will develop and support a national pricing framework to promote consistency across all shops, while gathering insights into second-hand product and pricing trends in the marketplace. This knowledge will be shared with shop teams to help maximise margins and drive growth.
We welcome applications from candidates based in Auckland, Wellington, or Christchurch. The role includes occasional travel, which may involve overnight stays.
In this role you will:
- Lead initiatives to deliver an exceptional customer experience across all Red Cross shops, including developing guidelines, training resources, and workshops for service and merchandising standards.
- Support Regional Managers with in-store training and monitor implementation to ensure consistency and quality of customer experience.
- Build and maintain strong relationships with retailers, distributors, and manufacturers to secure donations of new and ex-shop products, ensuring compliance with donor requirements and recognition protocols.
- Coordinate efficient product sourcing and distribution across the national shop network, including managing donation pick-up and delivery processes.
- Develop and maintain a national pricing framework with clear guidelines for product types and brands, ensuring fair market value and optimised sales margins.
- Provide training and resources to shop teams to implement pricing strategies effectively and consistently.
- Drive the development of online sales capability across shops and explore new opportunities for growth in the digital retail space.
Who are we looking for? – Mā wai te mahi nei?
To be successful you will have:
- Tertiary qualification in a relevant field such as business or marketing, or equivalent experience.
- Proven experience in retail merchandising and/or customer service training, including developing guidelines and delivering training both in-person and online.
- Strong business development skills with the ability to build and maintain commercial relationships.
- Excellent communication and presentation skills, with the ability to convey ideas clearly and persuasively to diverse audiences.
- Demonstrated ability to work strategically and independently, while fostering positive relationships across teams and stakeholders.
- Alignment with the humanitarian values and Fundamental Principles of the Red Cross Red Crescent Movement, with enthusiasm for contributing to our mission.
NZRC offers a total remuneration approach of circa $69,000 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee leave provision and flexible working arrangements, provide a highly rewarding work experience.
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 18/12/2025.
If you wish to discuss this opportunity or for further information, please contact Talei Kitchingman at talei.kitchingman@redcross.org.nz
Note: We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
