Settlement Case Worker (Urdu/Swahili speaking)
Refugee Settlement Programme
Permanent Full time – 37.5 hours per week
Masterton
About the role – Kōrero mō te tūranga
We have an exciting opportunity for an Urdu/Swahili speaking Settlement Case Worker in our Pathways to Settlement programme to support former refugees who will arrive in Masterton through the refugee quota.
This position will work alongside the Pathways to Settlement Manager, Settlement Lead, Cross Cultural Workers & volunteer teams to assist new families in their settlement.
In this role you will:
- Provide generalist casework services to newly arrived refugee families from Pakistan and Democratic Republic of Congo.
- Provide language and cultural support alongside cross-cultural workers as required.
- Assist with the orientation programme in the community.
- Make referrals to appropriate agencies and ensure effective linkages are made.
- Contribute to opportunities for raising public awareness of the refugee experience.
- Provide a cross cultural perspective to the wider Red Cross team.
- Advocate for former refugee clients in the NZ social context.
- Contribute to the ongoing development of settlement work in NZ Red Cross
Who are we looking for? – Mā wai te mahi nei?
- Have a refugee lived experience (preferred).
- Have fluency in a minimum of one of these languages - Urdu/Swahili and also English.
- Are able to relate to, support and negotiate with people of different cultural and religious backgrounds.
- Have a good understanding of the New Zealand system and local social services.
- Have knowledge of confidentiality and privacy act practices.
- Have knowledge and experience of the refugee journey and settlement experience.
- Have computer skills, including Excel, Word, email and database systems.
- Have excellent time management skills.
- Have excellent oral, listening, and written communication skills.
- Are enthusiastic and have the commitment to work as a team member of NZRC.
- Have a full driver’s licence.
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 22/09/2025.
If you wish to discuss this opportunity or for further information, please contact Paul Alsford at paul.alsford@redcross.org.nz
Note: We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
