IT Operations Lead
Permanent Full Time
Wellington
NZRC offers a total remuneration approach of $107,848 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee leave provision and flexible working arrangements, provide a highly rewarding work experience.
At New Zealand Red Cross, we’re not delivering just any old IT — we’re transforming how we serve people and communities across Aotearoa. We’re looking for an IT Operations Lead to help us deliver impactful and effective support to our people. We’re looking for someone who’s:
- Curious, collaborative, and ready to roll up their sleeves to help us deliver meaningful change
- A strong people leader who will implement and continuously improve our service delivery.
- Willing to put their hands to the tools as needed to deliver results
- Not afraid to muck in and put their hands on the tools to deliver great outcomes for our people.
- A calm hand under pressure, who can manage multiple complex items on the go at the same time.
- Got strong communication and customer service skills.
You’ll be part of a team that’s values-driven, people-first, and just the right amount of quirky. You’ll work across our business as usual services, as well as getting involved in the transition phase of a range of projects — big and small — helping us understand what’s needed, why it matters, and how to make it happen. You’ll be the bridge between projects and operations, making sure none of our work is thrown over the fence.
What you’ll do:
- Oversee and manage service delivery for various projects and operations.
- Collaborate with stakeholders to understand needs and drive solutions.
- Ensure timely and effective implementation of service improvements.
- Lead continuous process enhancements to optimize service delivery.
What you’ll bring:
- 3+ years of experience in service delivery or similar roles.
- A talent for simplifying complexity and resolving issues efficiently.
- Exceptional interpersonal and communication skills.
- Proficiency with Agile, ITIL, or other relevant delivery frameworks.
- A positive attitude with a steady approach under pressure.
Who you are:
- A practical problem-solver who loves turning complexity into clarity.
- Someone who’s happiest when they’re solving problems and creating awesome outcomes.
- A clear communicator and relationship builder who can work across technical and non-technical teams.
- A values-driven professional who wants their work to mean something.
- Someone who could do other jobs — maybe even higher-level or higher-paying ones — but chooses this one because it aligns with what matters most.
Why join our team?
- Be part of a meaningful transformation that supports humanitarian outcomes.
- Enjoy flexibility, collaboration, and the occasional office bake-off.
- Use your skills to make a real difference in people’s lives.
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 17/07/2025.
If you wish to discuss this opportunity or for further information, please contact Alix Clark at Alix.Clark@redcross.org.nz.
Note: We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
