Advisor Supporter Care and Database

Permanent, Full-time (37.5 hours / week)

Wellington

About the role – Kōrero mō te tūranga

We’re looking for a detail-oriented and donor-focused Advisor Supporter Care and Database to join our Philanthropy team in Wellington. In this role, you’ll be responsible for the day-to-day coordination of regular giving donor data and donation processing, ensuring the integrity and accuracy of our donor database, Raiser’s Edge. You’ll provide exceptional supporter service and operational support across fundraising activities, and data delivery in line with agreed standards and procedures. 

In this role you will: 

• Be a primary point of contact for New Zealand Red Cross donors, providing excellent supporter care and ensuring enquiries and issues are handled promptly and appropriately.
• Deliver empathetic and professional communication across phone, email, and written channels, building long-term supporter engagement.
• Provide vital administrative support with a strong focus on creating a positive, donor-centric experience.
• Accurately process donations, maintain up-to-date supporter records, and ensure all compliance and legal requirements are met when handling donation and personal data.
• Maximise the investment in the national fundraising database (Raiser’s Edge and NXT), ensuring it is fully utilised and developed to meet evolving needs.

Who are we looking for? – Mā‎ wai te mahi nei?

At NZRC, we’re committed to helping our people learn, grow, and build their careers. This is a development-focused role, and we welcome applications from candidates with limited or no previous work experience. What matters most is a positive attitude, strong attention to detail and accuracy, a willingness to get stuck in, and a genuine desire to learn and grow in the role. Even if you don’t meet every requirement listed, we’d still love to hear from you.

To be successful you will have: 

• Experience of working in a customer / supporter service environment.  
• A careful and methodical approach, with strong numeracy skills
• Excellent written and verbal communication skills.  
• Experience of managing multiple tasks to deadlines and prioritising own workload.  
• Data and database management experience desirable.  

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.   

Why work with us? 

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.  

Our benefits include: 

• Five weeks annual leave
• Career development opportunities 
• Annual flu vaccinations 
• Discounts on Southern Cross health insurance  

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.  

Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:

• A recent copy of CV/Resume 

• Cover Letter 

• Passport 

• Legal Right to Work In New Zealand  

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 10/06/2026.

If you wish to discuss this opportunity or for further information, please contact Tanya Southgate at tanya.southgate@redcross.org.nz   

We will be reviewing applications as they come in and may close the advert early, so we encourage early applications. And as part of a broader investment in philanthropy and fundraising growth, we are expanding our team, view our other opportunities currently available.

Click here for the Job Description