Retail Procedures and Reporting Analyst
Permanent, Full-time
Monday - Friday, 37.5 hours per week
Auckland
About the role – Kōrero mō te tūranga
Our newly created Retail Procedures and Reporting Specialist, reports directly to the Director Retail. You will be responsible for producing and maintaining operational procedures and guidelines to ensure Red Cross Shops operate efficiently and reflect best practice, including guidelines for Health Safety and Wellbeing. You will also be producing retail reports utilising PowerBI, and Point of Sale (POS) data, to produce financial management reports. Additionally, you’ll create effective training materials to support shop operations and assist with training delivery where needed.
This intermediate level role is ideal for someone that has experience in retail operations, documenting procedures and guidelines and who also has technical ability to utilise data to produce financial reports.
While Auckland is our preferred location, we are also open to candidates based in Wellington. This role requires flexibility to travel occasionally, including overnight.
In this role you will:
- Contribute to writing, updating, and maintaining retail operational procedures and guidelines to ensure accuracy, consistency and alignment to best practice across all Red Cross Shops.
- Produce and manage regular retail performance reports, analyse data and help identify opportunities to grow revenue and identify areas for continuous improvement. Create and implement training materials to support shop operations and assist with delivery where required.
- Support the development of a national Health, Safety and Wellbeing framework and guidelines aligned with legislation and Red Cross standards.
- Support Retail Regional Managers with training and monitoring to ensure alignment with operational processes and health, safety, and wellbeing requirements.
- Collaborate with Retail Regional Managers and system providers to identify opportunities to enhance management reporting and point-of-sale functionality.
- Undertake additional activities to support the effective performance of the retail network as directed by the Director Retail.
Who are we looking for? – Mā wai te mahi nei?
To be successful you will have:
- Previous retail operations experience is essential, with a good understanding of key retail sales drivers.
- Tertiary qualification in a relevant field is preferred, with experience developing operational standards, frameworks, and training materials.
- Experience using PowerBI or similar reporting tools, to access point of sale (POS) data to create meaningful retail performance reports that support operational insight and improvement.
- Demonstrated methodical written communication skills to produce easy-to-follow retail guidelines, manuals and support with step-by-step material for training purposes
NZRC offers a total remuneration approach of circa $70,000 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee leave provision and flexible working arrangements, provide a highly rewarding work experience.
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 06/05/2026.
If you wish to discuss this opportunity or for further information, please contact Talei Kitchingman at talei.kitchingman@redcross.org.nz
Note: We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
