IT Support Engineer
Permanent - Full Time
Wellington
NZRC offers a total remuneration approach of $81,088 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee leave provision and flexible working arrangements, provide a highly rewarding work experience.
About the role – Kōrero mō te tūranga
Join a purpose-driven organisation where your technical expertise helps make a difference. As our IT Support Engineer, you’ll play a key role in ensuring the smooth operation of our ICT systems across New Zealand. You’ll provide day-to-day support and guidance to both local and remote staff, helping them stay connected and productive.
In this hands-on role, you’ll be the first point of contact for IT-related queries, resolving issues and managing service requests with professionalism and care. You’ll also contribute to system administration, assist with project delivery, and support upgrades and replacements of devices and systems.
In this role you will:
- Provide frontline IT support by responding to service requests and resolving technical issues efficiently, escalating complex problems when necessary.
- Maintain system availability across all sites, ensuring staff and stakeholders have reliable access to business systems and devices.
- Support users with onboarding, setup, and troubleshooting of hardware, software, and business applications, both locally and remotely.
- Manage IT assets and infrastructure, including installation of hardware and software upgrades, and maintaining accurate records of licenses and equipment.
- Contribute to IT operations and projects, assisting with the implementation of technology standards and supporting system enhancements and replacements.
Who are we looking for? – Mā wai te mahi nei?
To be successful you will have:
- Solid understanding of best practice IT support processes, with strong technical knowledge and familiarity with Microsoft technologies including Azure, Microsoft 365, and Exchange.
- Proven commitment to delivering high-quality support, with excellent customer service skills and the ability to communicate effectively with a diverse range of users.
- Previous experience in an ICT support role within a Microsoft environment is preferred and relevant IT qualifications or training are a plus – but not essential
- Strong analytical skills with the ability to diagnose and resolve issues, exercise sound judgement, and take initiative in a dynamic environment.
- Able to manage competing priorities, work under pressure, and demonstrate flexibility—including occasional out-of-hours support and domestic travel.
- Genuine empathy for humanitarian causes and a strong alignment with the mission and Fundamental Principles of the International Red Cross Movement.
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 27/11/2025.
If you wish to discuss this opportunity or for further information, please contact Stacey Perrett at stacey.perrett@redcross.org.nz.
Note: We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
