Advisor Customer Support
Permanent Full-time (37.5 hours per week)
Manukau, Auckland
About the role – Kōrero mō te tūranga
After 22 amazing years, our much-loved colleague is moving on from New Zealand Red Cross—leaving behind a legacy of dedication and heart. Now, we’re looking for someone special to step into this key role and help us continue delivering exceptional service. Could that be you?
As a Customer Support Advisor, you’ll be at the heart of our First Aid operations, ensuring everything runs smoothly and efficiently. Reporting to the Team Leader – Customer Support, you’ll provide top-notch administration and customer service, helping us deliver life-saving training across Aotearoa.
This role is based in Manukau, Auckland and involves close collaboration with both area and training teams. You’ll be a vital part of the wider Red Cross whānau, working together to achieve outstanding customer experiences and service delivery outcomes.
To ensure a seamless transition, we’re ideally looking for someone who can start on 1 December 2025 and benefit from a thorough handover with the current incumbent.
In this role you will:
- Support the First Aid team in the administration of all First Aid course booking functions;
- Manage and take leadership of responsibilities for the CRM database booking system and associated systems, including the uploading and management of public and exclusive course dates and schedules;
- Manage large amounts of inbound and outbound calls in a timely manner;
- Recording all tasks and results in available CRM platform;
- As requested, provide administrative support to the wider New Zealand Red Cross;
- Where appropriate, actively participate in local team meetings and whole of organisation activities.
Who are we looking for? – Mā wai te mahi nei?
To be successful you will have:
- Business administration or customer service qualification would be an advantage but not necessary;
- Previous experience in a customer service or customer support, administration environment;
- Proven experience in supporting cross functional service delivery teams, relationship management skills and working with a diverse group of stakeholders;
- Advanced experience and skills in general administration, with strong emphasis on outstanding customer service delivery ethos;
- Sound written and verbal communication skills including active listening, coupled with well-developed interpersonal skills;
- Proven skills in problem solving and sound decision making;
- Advanced Skills and experience using MS suite, data entry and familiarity with Database applications;
- Flexible and open to changing priorities and managing multiple tasks simultaneously;
- A strong customer focus
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 21/10/2025.
If you wish to discuss this opportunity or for further information, please contact Holly Gibbs at holly.gibbs@redcross.org.nz
Note: We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
