Meals on Wheels Service Lead
Permanent, Part-Time (26 hours per week)
Hamilton
NZRC offers a total remuneration approach of $59,051 for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee leave provision and flexible working arrangements, provide a highly rewarding work experience.
About the role – Kōrero mō te tūranga
Join one of our most impactful programs, supporting thousands of vulnerable people across the country every day. With 3,000 volunteers behind it, Meals on Wheels is our largest volunteer initiative.
As a Service Lead, you’ll drive local service delivery, lead and inspire volunteer teams, and bring our Strategy 2030 to life. If you're a strong leader who thrives on making a difference and building community connections, we’d love to hear from you.
You'll harness technology and internal systems to help shape the future of Meals on Wheels through our new operating model. Working both independently and collaboratively—online and in person—you’ll help modernise how we engage volunteers, streamline outdated processes, and find smarter ways to increase our impact in local communities.
Some of your day-to-day responsibilities will be (but not limited to):
- Leading and supporting a team of volunteers, ensuring a positive and rewarding experience through effective induction, training, and ongoing engagement
- Overseeing day-to-day service delivery, meeting contractual obligations and maintaining high-quality standards in partnership with meal providers
- Ensuring compliance with health, safety, and privacy requirements, and take action to minimise risks for clients and volunteers
- Championing local implementation of Strategy 2030 by adapting service development initiatives to meet community needs and enhance impact
- Building strong relationships with internal teams and external partners to support collaboration and strengthen community outcomes
Who are we looking for? – Mā wai te mahi nei?
Our ideal candidate for this role would have:
- Proven experience leading, supporting, and motivating volunteers, including recruitment, training, and change management.
- Strong organisational and problem-solving skills, with the ability to adapt quickly to unexpected challenges.
- Excellent communication and interpersonal skills, with the ability to build relationships across diverse communities and stakeholders.
- Confidence using technology and is open to learning new systems that support service delivery and volunteer coordination.
- Demonstrated skills in data-informed decision-making to drive continuous improvement and community impact.
- A passion for and working with volunteers, with the vision and resilience to lead through change and foster a collaborative, "One Team" culture.
About New Zealand Red Cross
New Zealand Red Cross is part of the world's largest humanitarian network, with over 10,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.
Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.
We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
Why work with us?
At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.
We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.
Our benefits include:
- Five weeks annual leave
- Career development opportunities
- Annual flu vaccinations
- Discounts on Southern Cross health insurance
We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.
Click below to download the job description and to apply for this position please click the 'Apply Now' button to be taken to the New Zealand Red Cross Careers page. If you are already viewing this via the New Zealand Red Cross Careers page, please click the active job description link below.
Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:
- A recent copy of CV/Resume
- Legal Right to Work In New Zealand
You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 09/06/2025.
If you wish to discuss this opportunity or for further information, please contact Pip Mabin at philippa.mabin@redcross.org.nz
Note: We reserve the right to close applications before the closing date, so please register your interest early.
Click here for the Job Description
